Front Desk Agent
Breinigsville, PA Breinigsville, PA Part-time Part-time From $14 an hour From $14 an hour 8 days ago 8 days ago 8 days ago The shining star in the Lehigh Valley, Delta Hotel by Marriott, is seeking highly motivated front desk agents.
Open availability a plus.
Varied shifts available.
Operate the functional areas of guest registration and guest service to ensure guest satisfaction and maximum hotel profitability.
Essential Functions Attends training; including safety training, standard operating procedures, TIPS certification, and any other as directed by management.
Arrives at work in a timely fashion and in accordance with the posted schedule.
Abides by established uniform guidelines.
Practices efficient and effective procedures.
Reads and understands English to comply with function directions.
Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.
Maintains a can do and guest first attitude at all times.
Reports any maintenance repairs to maintenance staff; records repair information in maintenance log, and follows up to ensure the work has been completed.
Addresses guest complaints regarding service or equipment.
Resolves complaints to the satisfaction of the guest; passes information along to supervisor.
Assures requests are made in a timely manner.
Knowledgeable on PMS as it pertains to functions of the front office.
Maintains personal contact with customers (both internal and external) including daily interactions with guests.
Prepares and presents packages according to guest reservations, notifies Front Desk Supervisor when inventory is low.
Coordinates with housekeeping supervisor daily to ensure guests special requests are met.
Provides wake up calls to guest rooms.
Completes information guest folios.
Maintains proper credit card records.
Provides completed folios via paper or email.
Works to meet or exceed benchmarked scores as it pertains to the front office.
Properly stocks market items and notifies Front Desk Supervisor when inventory is low.
Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security, and emergency procedures as established.
Takes control of lost and found as appropriate.
All other duties assigned.
Positions requires standing for long periods of time.
Must have the ability to communicate in English.
Knowledge of computer is a must.
Prior hotel/guest service experience.
Part Time Varied shifts, AM, PM, weekends, holidays required.
EEOC Pre-Employment background screening required.
Job Type:
Part-time Pay:
From $14.
00 per hour
Benefits:
401(k) 401(k) matching Employee discount Flexible schedule Life insurance Referral program Schedule:
8 hour shift Day shift Evening shift Holidays Night shift Weekends as needed Ability to commute/relocate:
Breinigsville, PA 18031:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Front Desk:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Open availability a plus.
Varied shifts available.
Operate the functional areas of guest registration and guest service to ensure guest satisfaction and maximum hotel profitability.
Essential Functions Attends training; including safety training, standard operating procedures, TIPS certification, and any other as directed by management.
Arrives at work in a timely fashion and in accordance with the posted schedule.
Abides by established uniform guidelines.
Practices efficient and effective procedures.
Reads and understands English to comply with function directions.
Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.
Maintains a can do and guest first attitude at all times.
Reports any maintenance repairs to maintenance staff; records repair information in maintenance log, and follows up to ensure the work has been completed.
Addresses guest complaints regarding service or equipment.
Resolves complaints to the satisfaction of the guest; passes information along to supervisor.
Assures requests are made in a timely manner.
Knowledgeable on PMS as it pertains to functions of the front office.
Maintains personal contact with customers (both internal and external) including daily interactions with guests.
Prepares and presents packages according to guest reservations, notifies Front Desk Supervisor when inventory is low.
Coordinates with housekeeping supervisor daily to ensure guests special requests are met.
Provides wake up calls to guest rooms.
Completes information guest folios.
Maintains proper credit card records.
Provides completed folios via paper or email.
Works to meet or exceed benchmarked scores as it pertains to the front office.
Properly stocks market items and notifies Front Desk Supervisor when inventory is low.
Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security, and emergency procedures as established.
Takes control of lost and found as appropriate.
All other duties assigned.
Positions requires standing for long periods of time.
Must have the ability to communicate in English.
Knowledge of computer is a must.
Prior hotel/guest service experience.
Part Time Varied shifts, AM, PM, weekends, holidays required.
EEOC Pre-Employment background screening required.
Job Type:
Part-time Pay:
From $14.
00 per hour
Benefits:
401(k) 401(k) matching Employee discount Flexible schedule Life insurance Referral program Schedule:
8 hour shift Day shift Evening shift Holidays Night shift Weekends as needed Ability to commute/relocate:
Breinigsville, PA 18031:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Front Desk:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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